Terms and Conditions

The terms and conditions set forth herein shall apply to all transactions for the supply of service entered into between Inbound Net and the purchaser / client being any legal person, firm, partnership, close corporation or company.




This website is operated by Inbound Net. Throughout the site, the terms “we”, “us” and “our” refer to Inbound Net. Inbound Net offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.



We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.



We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.



Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.



Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Inbound Net, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Inbound Net and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 14 Ayr Road, Melville, Johannesburg, GP, 2092, South Africa.



You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at esther@inboundnet.com.




  1. All required content should be supplied by the client in electronic format. Illustrations and photographs must be in .JPEG format and graphic design components such as logos must be made available in .PNG format as well as in .JPEG format. All packages include the sourcing of basic images for the Look and Feel of the website design but otherwise all additional information such as content and images specifically pertaining to the business being marketed must be supplied by the client if the client chooses not to include these services from Inbound Net.
  2. All correspondence between the Client and Inbound Net must be communicated via E-Mail. The purpose of this is to ensure the correct compliance with the Client’s instructions for the layout and adding of content to the website. No responsibility will be taken for instructions communicated via SMS and telephonically and any changes arising out of such a dispute (other than that communicated via email) will be charged for additionally over and above the listed and invoiced package being offered. This is not only to protect Inbound Net, but also in the best interests of the Client to ensure optimal delivery of service and a finished product of which the client will be satisfied with.
  3. Once delivery has taken place (client will be notified via email) of the finished product, the Client then has a MAXIMUM of 5 working days in which to make amendments and/or add and/or remove content on their website. It is unreasonable to expect Inbound Net to make changes at no additional cost two months later.
  4. The sourcing of content pertaining to the setup of E-Commerce websites e.g. the sourcing of product information from a third party supplier i.e. if the client is an authorised reseller, stockist, or distributor, must be supplied by the client in JPEG and / or PDF form to the company – this can be done on your behalf WITH THE AUTHORISATION OF THE PRODUCT SUPPLIER, but will be an additionally cost incurred to the client unless otherwise agreed to beforehand in writing.
  5. Inbound Net cannot take responsibility for any copyright infringements caused by materials that have been submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given by the Copyright Holder to make use of such material.
  6. Inbound Net herewith undertakes to not share any of The Client’s details, unless authorised by the Client in writing or in electronic format (email correspondence), with Third Party Companies.
  7. After acceptance of quotation and payment of Invoice thereafter, NO ORDER may be cancelled, in whole or in part, or varied in any other manner whatsoever, unless confirmed in writing by Inbound Net. If work has commenced on the website design and layout, e.g. content drafting etc. Then should the client wish to cancel his or her order, then monies refunded will be less the deducted amount for labour incurred on the website at R380.00 per hour.
  8. Payment shall be IN FULL, in the form of South African currency and payment will only be accepted by Direct Bank Deposit (with proof of payment supplied to Inbound Net) and Electronic Funds Transfer (EFT) to the Inbound Net bank account (with proof and clearance of payment reflecting in the bank account).
  9. The Client agrees and undertakes to notify Inbound Net of any material change of or concerning the Client, including any change of ownership, shareholding, status, name and address.
  10. Any work that falls outside of the scope of the defined product or service will be charged at an additional tariff of R380.00 / hour or a part thereof.
  11. All work remains the property of Inbound Net until the agreed upon amount has been paid in full!
    • Time shall not be of the essence in the contract, for the following reasons:
  1. Work on your website shall only commence once the following 3 conditions have been met:
    1. Payment in FULL for the invoice has taken place; and
    2. The Debit order authorisation form permitting the monthly deductions for hosting as well as for the registration of the domain has been returned to Inbound Net for submission to Head Office on the Clients’ behalf; and
    3. MOST IMPORTANTLY, all content and design briefs have been completed by the client and forwarded to (and received by) the Company.
    • Any time or date specified for the delivery of the service / product by Inbound Net to the Client, in respect of any sale, shall be approximation and guide only.
    • Inbound Net endeavours to effect delivery on any date specified by it or agreed upon by it, but does not give any warranties of whatsoever kind or nature and it shall not be held responsible for any damages of whatsoever nature, or loss of profit, or any consequential or indirect damages which the Client may suffer as a result of such a late delivery.
  • FORCE MAJEURE: if the agreement becomes wholly or partially impossible to perform due to causes beyond the control of Inbound Net, such causes to include, but not to be limited to; war, civil insurrection, vis major, government action and industrial disputes, Inbound Net shall be permitted to rescind its agreement at its discretion. If delivery of services and / or products shall be delayed as a result of such causes, Inbound Net shall not be construed as being in breach of such contract.
  • WEB HOSTING: Whilst Inbound Net uses a third party, namely Godaddy, to host websites, no guarantees can be made to the availability or interruption of this service by Inbound Net. Inbound Net cannot accept liability for losses caused by unavailability, malfunction or interruption of this service, or for loss of turnover, sales, profits or indirect, consequential or special loss.
  • SEARCH ENGINE OPTIMISATION / MARKETING / RANKING: Search Engine Optimisation is an ongoing process that involves a variety of important aspects. Whilst customers are guaranteed a properly optimised website, as well as our very best service and advice, Inbound Net cannot guarantee rankings and/or results as we do not exercise continuous control over the actions of neither the Client nor the Search Engines. It is expected for the client the corroborate with Inbound Net in the successful setup of Search Engine Optimisation Listings as well as the client’s assistance with the setup of all additional advanced online marketing campaigns to ensure the Client’s satisfaction and return on investment.

WEBSITE MAINTENANCE: Maintenance Contracts are recommended for clients whom do not have the necessary time required to fully maintain their own content and website functionality. The commitment to such a maintenance contract is entirely at the discretion of the Client, and is not mandatory- but t maintenance contracts are fixed at a monthly rate which includes the maintenance of content and physical changes of the materialistic content within the site as well as the addition of data, images, categories, pages (dependent on the agreed package taken by The Client). Clients opting to not make use of the monthly maintenance contract will be quoted for at a minimum charge of R380.00 per maintenance session. So it is hereby recommended to make use of the maintenance option which not only guarantees the consistent maintenance of the materialistic content of the website, but also the elimination of aggravation by the client caused by the necessary time required to carry out such repetitive work. In the event that clients DO NOT ELECT to consider a maintenance contract with The Company, Inbound Net is herewith exempt from all possible design and content alteration that may take place by the customer. Inbound Net can NOT be held accountable for the replacement and re-design of the required components and any such work shall be invoiced for at a minimum of R380.00 / hour. A Maintenance contracts DOES NOT include the re-design of the website on a continual basis. The alteration of the Look and Feel will be quoted for and invoiced additionally over and above the required maintenance agreement.


These Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Use of our services constitutes acceptance of these Terms and Conditions updated on 20 November 2017.

  1. Limited Liability
  2. Graphics, Images and Materials
  3. The Design Process
  4. Your Privacy
  5. Payments
  6. Website Hosting
  7. Search Engine Optimisation / Marketing / Ranking

Inbound Net is without liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, virus, delay in operation or transmission, inaccurate information, communications line failure, theft or destruction of or unauthorised access to, alteration of, or use of records, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

Should any provision of this agreement be held to be illegal, invalid, or unenforceable by a court law, the legality, validity and enforceability of the remaining provisions of this agreement shall remain unaffected thereby unless otherwise stated.


Inbound Net also disclaims any warranty of merchantability or fitness for a particular purpose. Inbound Net will not be responsible for any damage suffered. This includes loss of data resulting from delays, non-deliveries, miss-deliveries, or service interruptions caused by or visitors, members, contributors or others negligence, errors or omissions.



If the client does not require Inbound Net to assist with any graphic images, materials, or other content creation, then all graphics and text are to be supplied by the client in electronic format within 14 days of signing the Client and/or Debit order or Website agreement. Illustrations and photographs must be in JPEG or PNG format.

Inbound Net cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.



The design process can only start once ALL the information / text / images have been supplied by the client, and full access to cPanel (if they have existing hosting) or new hosting agreement has been set up by the client and 50% deposit payment has been paid by the client and received by Inbound Net.


Inbound Net is an affiliate of GoDaddy, and will be able to assist clients with setting up new domains and hosting agreements.


The design process entails the following:

  1. Inbound Net supplies the client with an Invoice.
  2. No work will be done until 50% payment is received.
  3. Client signs the Website and Hosting agreement.
  4. Domain registration / Transfer / Pointing takes place.
  5. Should the client not require Inbound Net to assist with creating content for the website, then the client must supply all text / information / photos / logos and branding colours to be used within 7 days of signing the website and hosting agreement. Should the client need a new logo we supply 3 samples of which one must be chosen. Once the Logo design is finalised the client has to approve it in writing via email before we move on to the next stage of design – The sourcing / creation of content and structural framework of the website (site-mapping).
  6. Inbound Net starts with the Structural Framework of the Website.
  7. Once the structural framework of the website has been completed, the rest of the Website is finalised (the Look and Feel) by including the correct images and design specifications as well as any additional photographs and/or graphics as supplied by the client within the 14 days time period and activating the necessary modules.
  8. The following work is not necessarily included in the standard services (and may attract additional charges @ R380/Hour): photography, script writing, advanced graphic designing and excessive travelling (+- more than 50km).
  9. The completed Website is then submitted to the client hereafter, the client is again expected to approve the final Website in writing or email, indicating the end of the design process.
  10. Changes to the logo design and Website design and layout ordered after the client has approved it shall be charged at an additional rate of R380/hour. Should the client supply us with their own logo the free logo design will automatically fall away from the agreement. Inbound Net program custom CSS coding into the system to give your Website a unique look and feel. Clients have the option to change the look and feel via the CMS. Should the client change a setting and require us to redo the Look and Feel a standard fee of R380/Hour will be charged. Inbound Net will then send the client a quotation for this extra work and it will only be initiated on receipt of payment.  
  11. Changes to the structural layout and Look and Feel of the website will only be allowed and tolerated by Inbound Net if the required changes FALL WITHIN the scope of the completed Client Needs Analysis. Should the Client waive all information and forego the submission of a completed design brief and requirements to Inbound Net, then it will be assumed that the Look and Feel, as well as structural layout of the website will be left entirely to the sole discretion of Inbound Net and NO FURTHER design alterations and structural alterations to the framework of the website will be permitted unless agreed to by Inbound Net IN WRITING.



We do not sell any of your details with third party companies.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to data security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.


  1. 50% deposit is required from all clients before any work is carried out.
  2. The remaining 50% is payable once site is finalised. Should any moneys be outstanding for more than 72 Hours, the Website will be made inactive.
  3. All payments made are non-refundable.



Inbound Net does not provide hosting services, however, we do have a partnership with GoDaddy, and can provide reseller service or assistance in registering domains and setting up hosting for clients. All domain registrations and hosting will be quoted separately and is not included in a web design package unless specifically stated.



Search Engine Optimizations is an ongoing process that involves a variety of important aspects. Whilst customers are guaranteed a properly optimised Website as well as our very best service and advice, Inbound Net cannot guarantee rankings and/or results as we do not exercise continuous control over the actions of neither customers nor the search engines.



  1. By using the services and/or products of Inbound Net you agree to the terms of service as set out below.
  2. All quotations given are estimates only and may be subject to change upon viewing customer’s final artwork.  Quotations will be confirmed with the customer before we proceed with any order. In the unlikely event where Inbound Net has made a mistake on the quotation with regards to any pricing, terms or specification, a revised quotation will be done and if the customer does not accept the revised quotation Inbound Net reserves the right to cancel the order and refund the customer.
  3. Any specific turnaround time published on within this website / quotations given are indicative only, and more accurate deadlines will be confirmed with the customer upon quotation and/or order.  
  4. Whilst all effort is made to produce colour as true and accurate as possible, various factors may cause some variation in final colour (media type, exact printing process etc.).  It is also normal and acceptable for colour change within reasonable variation to occur in the same print run or batch.
  5. Delivery period shall normally be 7-10 business days depending on area and size of order.   As paper printing often results in heavy shipments, Inbound Net reserves the right to choose the specific service depending on the area and size of parcel.
  6. It is the responsibility of the customer to inspect the condition of cartons/parcels delivered as well as verify the number of parcels delivered with the number indicated on the waybill. In the event of parcels delivered in damaged condition, the customer should either refuse to accept delivery, or make a clear note in pen stating ‘Parcel damaged – contents not checked’ and notify Inbound Net of such damages within 24 hours.  Inbound Net shall not take responsibility for parcel shortages or damages not indicated by the customer.
  7. Whilst courier services contracted by Inbound Net do boast a good track record for timeous delivery services, allowance must be made for unforeseen circumstances (hijacking of vehicle breakdowns, weather conditions etc.,).   Any delayed delivery by a third party courier shall not be considered non-delivery by Inbound Net, and shall not constitute grounds for cancellation of orders.  
  8. All orders where deposits have been paid shall be considered fixed orders and non-cancellable. Refunds for cancellation shall be at the discretion of Inbound Net and reasonable deductions may be made for time spent or resources used in the event of any refund.
  9. Customers take full responsibility to check details of pre-production proofs before signing or approving any such proof. As a rule proofs will be emailed to the client in PDF format (or any other agreed formats).   Computer displays differ from monitor to monitor and final product may not be identically replicated to the colour displayed on any particular electronic display.  It is the customer’s responsibility to verify that all details on any proof is 100% correct before approving it.  This includes contact details, images, font types, text etc.  Inbound Net shall not take responsibility for any mistake on the final product if the client has approved the pre-production proofs.   
  10. Logo Design packages shall cover traditional 2D graphical design only and does not cover 3D, Animation or Cartooning which shall be quoted for separately. Full ownership of the finalised logo concept shall be transferred to the customer providing any outstanding amounts due by the customer are settled. Where a customer requires a logo to be copyrighted this process and all costs involved shall be the responsibility of the customer. All logo design concepts that were done during the course of a logo design packages which were not selected for the final logo shall remain the property of Inbound Net and the customer shall only be allowed to use the finalised logo. Logo packages not finalised after 2 weeks (10 working days) shall be considered finalised and no further design work shall be done after this without being charged for extra.
  11. Where digital artwork is supplied by the customer, Inbound Net can take no responsibility for any quality issues as a result of artwork problems.   Prices published on this website or in any quotation do not include graphical design services, unless otherwise quoted for or stipulated on packages / promotions.  Any graphic design or artwork done by Inbound Net shall be quoted for separately.
  12. The terms and conditions as set out herein are subject to change without prior notification.  

Take your marketing to the next level

We worked with few satisfied clients and would like to bring the same exposure to your business.